Front Desk Agent

Company: Careerbuilder-US
Location: Galveston
Posted on: January 26, 2023

Job Description:

Do you have a passion for service and love to put a smile on peoples faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! Youll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities:

Communicate with housekeeping to make sure guest rooms are ready
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Field customer complaints when necessary
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Qualifications:

Has experience answering telephone calls and troubleshooting stressful situations
High school graduate, GED recipient, or equivalent
1+ year of hotel industry experience or related job preferred
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Working knowledge of Microsoft Office and reservation management systems

About Company:
BH Hospitality Management is a fully-integrated management company that prides itself in producing and maintaining high-quality hotels all across the state of Texas. We have a proven track record of being the top performers in many of our managed markets, with all of our branded, limited services, and extended stay Focus brands.

Keywords: Careerbuilder-US, Galveston , Front Desk Agent, Sales , Galveston, Texas