Front Desk Agent
Company: Careerbuilder-US
Location: Galveston
Posted on: January 26, 2023
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Job Description:
Do you have a passion for service and love to put a smile on
peoples faces? Then you might be an excellent fit for the hotel
front desk agent position on our guest services team! Youll welcome
guests, manage their account information, and ensure they have
everything they need for an exceptional stay. Job seekers
interested in working in a high-energy environment with growth
opportunities and flexible hours should start their application
today!
Responsibilities:
Communicate with housekeeping to make sure guest rooms are
ready
Perform regular bookkeeping duties: make sure hotel guest
information is current and correct
Field customer complaints when necessary
Give every guest a warm welcome, check them in, and check them out
when they leave, ensuring you provide correct keys and room
numbers
Manage room bookings in-person, online, and through incoming calls,
and answer inquiries about guests needs, including questions about
available rooms, amenities, room rates, special requests, and
rewards programs
Qualifications:
Has experience answering telephone calls and troubleshooting
stressful situations
High school graduate, GED recipient, or equivalent
1+ year of hotel industry experience or related job preferred
Excellent time management skills, organizational skills, customer
service skills, and interpersonal skills
Working knowledge of Microsoft Office and reservation management
systems
About Company:
BH Hospitality Management is a fully-integrated management company
that prides itself in producing and maintaining high-quality hotels
all across the state of Texas. We have a proven track record of
being the top performers in many of our managed markets, with all
of our branded, limited services, and extended stay Focus
brands.
Keywords: Careerbuilder-US, Galveston , Front Desk Agent, Sales , Galveston, Texas
Click
here to apply!
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