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Guest Service Representative

Company: Casa del Mar
Location: Galveston
Posted on: September 15, 2022

Job Description:

*GENERAL JOB DUTIES: *Work with all hotel departments to maintain a fun and cooperative teamwork environment.Responsible for providing quality guest service within the guidelines specified by the Casa Del Mar employee manual.Assist with oversight of the Front Desk operations, sets and maintains a high level of friendly and professional guest service.Provide prompt and courteous service to all guests, fostering return and referral businessAssist guests through the reservation, check-in and checkout processes and provide prompt and courteous service throughout each guests stay.*SPECIFIC JOB DUTIES: **(Include the following, but are not limited to: (other duties may be assigned)*Accuracy and attention to detail in reservation, check-in/out and bank responsibilities.Ability to consistently make reservations following company guidelines and selling techniques.Ensure the completion and follow through of the daily front desk checklists.Maximize revenues by considering peak occupancy periods and flexible rate structures.Handle guest situations and requests as they arise in a professional and courteous manner.Ensure proper inventory controls to ensure maximum selling potential and room inventory balance.Assist guests with services and requests.Understand and be able to implement Fire and Emergency Procedures.Communicate effectively with other department staff members.Provide Professional telephone skills including proper phone etiquette and effective sales techniques.Ensure company policies as outlined in the employee manual are followed.Applicant should be able to make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues, as well as reducing costs.Maintain cleanliness and organization of back office and front desk areas.Job Type: Full-timePay: $14.00 per hourBenefits:* 401(k) matching* Health insurance* Paid time offShift:* 8 hour shift* Evening shiftWeekly day range:* Weekend availabilityAbility to commute/relocate:* Galveston, TX 77551: Reliably commute or planning to relocate before starting work (Required)Work Location: One location

Keywords: Casa del Mar, Galveston , Guest Service Representative, Sales , Galveston, Texas

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