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Security Officer San Luis Resort

Company: The San Luis Resort, Spa and Conference Center
Location: Galveston
Posted on: January 27, 2023

Job Description:

Job Description

The Safety and Security Officer is responsible for providing protection and communication with hotel guest and associates. He/she is also responsible for patrolling the entire resort in company issued vehicles to maintain security, detect and report fire, security and safety hazards and/or violations of company rules and regulations.

Qualification Standards

Education & Experience:

  • High School diploma or equivalent and/or experience in a hotel or related field preferred.
  • Must provide valid proof of automobile insurance and pass a Motor Vehicle Record (MVR).
  • Any position required to drive company vehicles will be subjected to pre employment and random drug testing.
  • MUST have a Security License and at least 2 years of experience in the field
    Physical requirements:
    • Flexible and long hours sometimes required.
    • Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • Must be able to climb stairs, descent stairs and run.
    • On occasion, must physically deter individuals who pose a threat to guests and/or associates.
    • Ability to stand during entire shift.
      Mental Requirements:
      • Must able to convey information and ideas clearly.
      • Must be able to evaluate and select among alternative courses of action quickly and accurately.
      • Must routinely meet deadlines.
      • Must be able to multi task.
      • Must be effective in handling problems in the workplace, including anticipating, preventing identifying and solving problems as necessary.
      • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of particular need.
      • Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
      • Must be able to work with and understand financial information and data, and basic arithmetic functions.

        Duties & Functions

        Essential:
        • Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner.
        • Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
        • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
        • Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
        • Maintain a warm and friendly demeanor at all times.
        • Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
        • Ensure implementation and compliance of Fertitta Hospitality's Code of Conduct.
        • Use proper two-radio etiquette at all times.
        • Maintain visual contact with the Front Desk/Night Audit Auditor and the front door of the hotel by remaining in the lobby area when not on property walks.
        • Maintain and review daily activity log.
        • Maintain confidentiality with respect to guest and employee incidents.
        • Hold briefing with Guest Services staff both at the beginning and end of shift.
        • Check ID of visitors/associates as necessary.
        • Access secured areas for authorized personnel.
        • Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).
        • Assist guests to their rooms or assist guest's w/entry into their rooms according to hotel standards.
        • Assist during medical emergencies.
        • Respond to emergency situation, including medical, security, guest complaints, etc.
        • Investigate assault complaints.
        • Assist outside agencies, as necessary, to maintain effective liaison.
        • Respond to altercations, and investigate.
        • Have knowledge of hotel and guestroom locking system.
        • Monitor TV cameras.
        • Administer First Aid/CPR as necessary.
        • Challenge suspicious persons.
        • Check safety hazards.
        • Administer Heimlich Maneuver to choking victims.
        • Complete Incident/Accident reports in a clear and concise manner.
        • Monitor employees as they enter and exit the building.
        • Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
        • Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.
        • Provide escorts to persons carrying money, or other requests.
        • Issue and inventory pagers, radio equipment and keys on a daily basis.
          MUST HAVE A CURRENT SECURITY LICENSE

Keywords: The San Luis Resort, Spa and Conference Center, Galveston , Security Officer San Luis Resort, Other , Galveston, Texas

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