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(Bilingual) Patient Registration Specialist I - Revenue Cycle

Company: UTMB Health
Location: Galveston
Posted on: November 22, 2022

Job Description:

(Bilingual) Patient Registration Specialist I - Revenue Cycle**Galveston, Texas, United States****New**Business, Managerial & FinanceUTMB HealthRequisition # 2206034**Job Summary**The Patient Services Specialist Supervisor has advanced Patient Services Specialist skills and is an expert in independently maintaining a positive patient experience by consistently exceeding expectations in customer service and patient care, by coordinating clerical and medical activities of a healthcare team, patient registration activities and facilitating access to UTMB services for new and returning patients.**Essential Job Functions / Supervisor Responsibilities**+ Assist manager with day-to-day operation of clinic(s).+ Supervises, directs, and evaluates Patient Services Specialist personnel.+ Provides feedback to manager regarding Patient Services Specialist personnel.+ **Customer Service**+ Provides high level customer service in all interactions with internal and external customers.+ Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.+ Answers always calls accurately and with exceptional customer service.+ Ensures caller's needs are met and accurate information is obtained.+ Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate.+ Acts as patient advocate and liaisons with various departments to meet mutual goals.+ Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail+ Addresses concerns of patients, provides service recovery, and escalates issues as needed.+ **Scheduling**+ Applies the policies of the clinical entity to schedule appointments.+ Coordinates financial counseling for day surgery+ Completes reminder calls to patients for scheduled appointments+ Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.+ Provides out of pocket cost estimates to patients+ Counsels' patients about unpaid bills.+ Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.+ **Arrival**+ Arrives patients and prepares paperwork/chart for visit.+ Appropriately receipts all monies collected, tokens distributed, and deferments authorized.+ **Registration**+ Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third-party coverage(s) at every encounter.+ Obtains and documents information required for third party reimbursement.+ Ensures compliance with Medicare and third-party coverage.+ Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.+ **Disposition**+ Fully dispositions each patient within the designated timeline.**Marginal Or Periodic Job Functions**+ Performs related duties as required.+ Reads all OSA Announcements and relevant communications relating to job duties.+ Successfully completes competency-based training and testing on an annual basis.+ Prioritizes and completes all work in an accurate, effective, and efficient manner.+ Adheres to internal controls established for department.+ Locks office and secures files containing money or confidential information when away from workstation. Properly disposes of printed patient information, logs off computer when leaving workstation and keeps passwords confidential.+ Participates in team meetings/activities and supports the philosophy and goals of the team/department.+ Works Independently.+ Displays critical thinking.+ Able to triage problems.+ **Required Education / Experience**BBILINGUAL and Bachelor's Degree and two years' experience or High School or equivalent and five years clerical or customer service experience.**Salary Range**Actual salary commensurate with experience.**Equal Employment Opportunity**UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.Compensation

Keywords: UTMB Health, Galveston , (Bilingual) Patient Registration Specialist I - Revenue Cycle, Other , Galveston, Texas

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