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Team Lead, Service Center - Provost Administration

Company: UTMB Health
Location: Galveston
Posted on: November 22, 2022

Job Description:

Team Lead, Service Center Provost AdministrationGalveston, Texas, United StatesNewBusiness, Managerial & FinanceUTMB HealthRequisition # 2204441Minimum Qualifications:Bachelors degree or equivalent and four years of related experience in a university, academic medical/health center, or business environment, particularly in a project management transactional role.Job Summary:The Team Lead, Service Center Academic Enterprise is responsible for the day-to-day operations and transactional duties of the specific Service Center Team. The incumbent is responsible for providing quality and efficient customer service through the daily management of team to include hiring, motivating, recognizing and rewarding, coaching, counseling, training, problem solving and effectively managing transactional work processes. The Team Lead, Service center reports to the Associate Director of the Service Center Academic Enterprise.Scope: Service Center Team; Academic EnterpriseJob Duties:

  • Assists the Associate Director, Service Center Academic Enterprise, with daily operations of the Service Center to include development, analyses, and implementation of staffing, training, scheduling and process improvement.
  • Provides daily direction and communication to Center employees so that transaction requests and customer service calls are answered and processed in a timely, efficient and knowledgeable manner.
  • Ensures compliance with work procedures and processes that support the Service Center and adhere to best practices, standards, procedures, and strategic directives.
  • Provides continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to customers.
  • Provides statistical and performance feedback and coaching on a regular basis to each team member.
  • Ensures team members have appropriate training and other resources to perform their jobs.
  • Responds to and resolves issues.
  • Hands-on leader who also knows the intricate details and processes required.
  • Writes and administers performance reviews for skill improvement.
  • Creates and maintains a high quality work environment.
  • Works as a member/leader of special or ongoing projects that are important to area/process improvement.
  • Shares continual responsibility for managing employees, ensuring calls and requests and handled efficiently and effectively.
  • Uses appropriate judgement in upward communication regarding Center or employee concerns.
  • Following through on inquiries and projects to ensure completion.
  • Responsible for performance management and recruiting, interviewing and hiring employees.
  • Performs related duties as assigned.Preferred Qualifications:
    • Strong oral and written communication skills and ability to clearly direct and manage staff while building relationships
    • Ability to set goals and spur performance and measure effectiveness
    • Commitment to exceptional customer service
    • An ability to handle multiple priorities simultaneously, e.g., a parallel processor
    • Capable of automating and streamlining processes
    • Ability to develop, implement and execute projects and strategic initiatives
    • Ability to analyze, organize and present data to leadership that demonstrates trends, progress to goals and other key metrics
    • Knowledge of and ability to function in a collaborative and participatory environment
    • Proven track record working effectively with individuals at all levels of an organization
    • Ensure compliance with all applicable internal and external controls, regulations, policies, procedures and coordinates with all parties involved as needed
    • Ability to be attentive to the details of daily operations while understanding the importance of proper delegation
    • Work collaboratively as a member of the Service Center Team and of the Academic Enterprise toward the achievement of its goals and objectivesSalary Range:Actual salary commensurate with experience.Work Schedule:Monday through Friday, 8am to 5pm and as needed on occasion.EQUAL EMPLOYMENT OPPORTUNITY:UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.Compensation

Keywords: UTMB Health, Galveston , Team Lead, Service Center - Provost Administration, Other , Galveston, Texas

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