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Restaurant Servers-AM PM Hilton

Company: Landry's
Location: Galveston
Posted on: November 16, 2022

Job Description:

Job Description The Restaurant Server at the Galveston Island Hilton is responsible for providing the highest quality of service to guests in an attentive, courteous and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment. Qualification Standards Education & Experience: High School Diploma or equivalent and/or experience in a hotel or a related field preferred. Physical requirements: Flexible and long hours sometimes required. Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Must be able to maneuver throughout the dining area while carrying full trays of food & beverage. Mental Requirements: Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must be able to multi task. Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity. Must routinely meet deadlines. Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. Must be able to work with and understand financial information and data, and basic arithmetic functions. Duties & Functions Essential: Approach all encounters with associates in an attentive, friendly, courteous and service-oriented manner. Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel. Maintain a high standard of personal appearance and grooming, which includes wearing the proper uniform and name tag when working. Comply at all times with standards and regulations to encourage safe and efficient hotel operations. Maintain a warm and friendly demeanor at all times. Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Ensure compliance of all policies and Code of Conduct as specified in the Associate Handbook. Be familiar with the organization of the Restaurant (s), lounges, and Room Service and know the function of each job position. Have a thorough knowledge of menus and current specials in applicable outlets. Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner. Pre-bus all tables removing spoiled dishes after each course. Be familiar with the operation of the P.O.S. system. Perform cashiering functions by closing checks and preparing end of shift paperwork. Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist. Ensure that tables and side stands are kept stocked, tidy and clean. Keep all beverages at least full (coffee, tea, soda, water and lemonade). Breakdown trays of soiled dishes and linen in the dish room according to established standards. Answer the telephone according to standards. Consistently upsell food, beverage and promotional items to guests. Be familiar with fire extinguishers, locations and know how to use them. Receive and deliver food and beverage orders and collect payment. Marginal: Attend meetings/training as required by management. Perform other duties as requested from management.

Keywords: Landry's, Galveston , Restaurant Servers-AM PM Hilton, Other , Galveston, Texas

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