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Help Desk Support Specialist III

Company: Genuent
Location: Galveston
Posted on: September 21, 2022

Job Description:

Genuent is hiring a Help Desk Support Specialistfor our client in Galveston, TX. Qualified candidate should send their resume (Word format) to Jasmin Rana at



Help Desk Support Specialist - Hybrid (4 day p/wk in office)



The Help Desk Support Specialist is responsible for supporting the 24/7 technology operations of the organization, by delivering day-to-day level 1 and level 2 technical support to all personnel and supporting IT and organizational initiatives, goals, and strategies. This position supports multi-geographically dispersed locations including the vessel fleet. A candidate may be required to serve beyond regular working hours to support 24/7 operations during critical or planned outages. This position has a heavy focus on device and OS deployment, patches, maintenance, policies, and inventory.



Responsibilities:


  • Serve as the initial point of contact for incoming support requests, entering all activities into the ticketing system, providing updates, and resolving requests in accordance with departmental standards.
  • Minimum of 5 years of experience in technical support working as part of a corporate IT support team using a ticketing system.
  • Experience in device management using tools such as Intune and SCCM.
  • Experience in deploying/imaging machines using products such as MDT or OSD.
  • Experience in deploying/configuring drive encryption using tools such as MBAM/Bitlocker

Keywords: Genuent, Galveston , Help Desk Support Specialist III, Other , Galveston, Texas

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