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Cocktail Server Holiday Inn

Company: Landry's
Location: Galveston
Posted on: June 7, 2021

Job Description:

Job Description

The Holiday Inn Resort Galveston is located on the beach and is part of the San Luis Resort, Spa & Conference Center This hotel provides genuine, attentive service and all the extras patrons need for a terrific trip to Galveston. Great money and benefits await you...come join our team!

The Cocktail Server at the Holiday inn is expected to provide timely, courteous service with guest satisfaction as the primary goal. He/she is responsible for promotion of specials and upselling.

Qualification Standards

Education & Experience:

  • High School diploma or equivalent and/or experience in a hotel or a related field required.
  • Must be legal age to serve alcoholic beverages, according to local laws.

Physical requirements:

  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.

Mental Requirements:

  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to multi task.
  • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
  • Must routinely meet deadlines.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
  • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.

Duties & Functions

Essential:

  • Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain a high standard of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
  • Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a warm and friendly demeanor at all times.
  • Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow associates.
  • Ensure compliance of all policies and Code of Conduct as specified in the Associate Handbook.
  • Complete opening/closing checklist according to standards.
  • Welcome guests, take their drink orders, relay order to bartender, process order, deliver order to guest and receive payment for order.
  • Have knowledge of which garnishes go in each drink.
  • Process credit card and room charges.
  • Clear and clean tables when guest leave, return glasses to be washed.
  • Keep lounge area clean and free from debris at all times.
  • Follow all cash handling policies and prepare closing report for night audit.
  • Perform all aide work duties according to the schedule.
  • Full knowledge of state liquor laws.
  • Be familiar with the computer system.

Marginal:

  • Help the bartender prepare drinks when needed.
  • Assist bartender with hors d'oeuvres tables for cocktail hour in set up and breakdown.
  • Attend meetings/training as required by management.
  • Perform other duties as requested from management.

Keywords: Landry's, Galveston , Cocktail Server Holiday Inn, Other , Galveston, Texas

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