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Reservations Sales Agent

Company: Landry's
Location: Galveston
Posted on: June 6, 2021

Job Description:

Job Description

The San Luis Resort features a combined total of 700 guest rooms, 10 restaurants and 250,000 sq ft. of meeting space spread amongst 5 distinct Properties, The San Luis Hotel, Spa and Conference Center, recipient of the AAA Four-Diamond Award since 1999; The Villas; Hilton Galveston Island Resort; Holiday Inn Resort on the Beach and the Galveston Island Convention Center all located on the 32 acre resort property. The San Luis Resort is the employer of choice offering exceptional benefits to include medical, dental, vision and paid vacation and personal time.

The Reservations Sales Agent is responsible for booking guest reservations for individuals and/or groups that are requested either by phone, internet or within the hotel.

Qualification Standards

Education & Experience:

  • High school diploma
  • Must have great customer service skills and be and a pleasant speaking voice.
  • Prior experience preferred.

Physical requirements:

  • Long hours sometimes required.
  • Light work - Exerting up to 10 pounds of force occasionally. Must also lift, carry, push, pull or otherwise move objects.
  • Must be able to sit at a computer during entire shift.

Mental Requirements:

  • Must able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high pressure situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing identifying and solving problems as necessary.
  • Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of particular need.
  • Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must proficient with Microsoft Office (including Word, Excel) and Adobe PDF.

Duties & Functions

Essential:

  • Approach all encounters with employees in an attentive, friendly, courteous and service-oriented manner.
  • Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
  • Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
  • Maintain a warm and friendly demeanor at all times.
  • Employees must, at all times, be attentive, friendly, helpful and courteous to all guests, mangers, and fellow employees.
  • Ensure compliance to Pre-Shift Previews.
  • Maintain and increase revenue.
  • Prepares and distributes copies as necessary group and package information to other related departments (i.e.; room service, front desk, etc..).
  • Keeps work area clean and orderly and makes sure this area is clean at the end of the shift.
  • Calls other hotels for competitive set is done daily on the morning shift and evening shift.
  • Must be flexible with scheduling. Weekends and holidays required.

Keywords: Landry's, Galveston , Reservations Sales Agent, Other , Galveston, Texas

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