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Dispatcher Trainee

Company: GALTEX Pilots Service Corporation
Location: Galveston
Posted on: June 6, 2021

Job Description:

Company Overview: The Galveston Texas City Pilots Association is charged by the Governor of Texas with overseeing the safe and efficient movement of foreign flag and registered vessels into and out of the ports of Galveston County. By interfacing with ship crews, vessel agents and regulators, the Dispatcher fulfills a critical role in the success of the companys operation. We seek a probationary trainee to work with our current Dispatchers to help with workload management.

Role Objectives: This position assists the fully-qualified Dispatcher in scheduling and dispatching company assets and/or services for conveyance of materials and ensures compliance to DOT/USCG regulations and established internal policies and guidelines. The dispatcher trainee uses radio, telephone, and computer to transmit assignments and track operations in progress. Watches are typically 12-hours continuous, days or nights. The Dispatcher trainee will be assigned to watches as required to accomplish the companys mission, and may be reassigned as needed.

Key Responsibilities:

  • Schedule and dispatch people and vessels to appropriate locations according to customer or agent requests, specifications, or needs
  • Relay orders, messages, and information to or from pilots, vessel crews, and pilot boats or drivers
  • Collect and convey customer feedback using telephones and two-way radios
  • Confer with customers or supervisors to address questions, problems, or requests for service or equipment
  • Advise appropriate parties regarding traffic problems such as weather, congestion, hazards and conflicting vessel movements.
  • Record and maintain files and records of vessel activities, work performed, expenses, invoices, and other dispatch related information in multimedia formats and systems
  • Other duties and special projects as assigned
Skill Requirements:

  • Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Execute tasking in accordance with established policies and guidelines. Remain responsive to updated tasking by Pilots or management.
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Speaking - Talking to others to convey information effectively. Comfortable and professional using VHF radios, telephone and other electronic tools.
  • Time Management - Managing one's own time and the time of others.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Knowledge Requirements:

  • Knowledge of local geographic area
  • Basic understanding of the Maritime Industry
  • Efficient in Microsoft office products
Education:

  • High School Diploma (or GED or High School Equivalence Certificate) required
  • Bachelors Degree with a maritime focus preferred
Additional Qualifications:

  • 1-2 years of dispatch experience preferred
  • Military experience as a command center, Vessel Traffic Service or search-and-rescue controller preferred
  • Ability to obtain a TWIC card required
  • Must reside in vicinity of Galveston, TX or be willing and able to relocate as necessary at own expense.
Physical Requirements:

  • Worker will exert up to 20 pounds of force occasionally and up to 10 pounds of force frequently
  • Requires repetitive motion, hearing, talking, grasping, fingering, climbing, balancing, stooping, kneeling, crouching, crawling and sitting
  • Worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading, as well as peripheral vision, depth perception, and ability to adjust focus.
  • The worker is subject to environmental conditions as work is performed both inside and outside. These conditions might include vibration, hazards, and noise.
Benefits:

  • Medical benefits: upon completion of probation, full time employees are eligible to participate in health/medical benefits through Masters, Mates and Pilots plan, with coverage for employee/immediate family members fully funded by the company. Value estimated at up to $24,000 annually.
  • Short and Long term Disability Coverage. Value estimated at over $3,600 annually.
  • 401K/Profit Sharing: upon completion of six-month probation and vesting period, employee eligible to participate in company plan, allowing tax benefit savings of up to $19,500 annually, with maximum of 4.5% company matching of employee withholdings, and an additional profit sharing.
  • Work environment: small company feel with office overlooking Galveston Harbor. Easy commute for county residents. Access to full kitchen and coffee bar.

Keywords: GALTEX Pilots Service Corporation, Galveston , Dispatcher Trainee, Other , Galveston, Texas

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