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Vice President and Chief Information Officer

Company: University of Texas Medical Branch
Location: Galveston
Posted on: June 6, 2021

Job Description:


The Vice President and Chief Information Officer (CIO) serves as the senior administrator and lead advisor on information technology for UTMB. The CIO is responsible for providing vision, leadership, and management to develop and implement information technology plans and strategies that support the mission and goals of the Institution. Works collaboratively with the other members of executive leadership to ensure information technology supports and enables all areas of UTMB. Directs the planning and provision of information technology services in the institution. Ensures timely, high-quality, and highly-reliable information technology service for the institution. Provides vision and leadership for institutional-wide technical infrastructure and applications.



  • Establishes service level metrics to monitors operational service levels.
  • Ensures that Information Services customers receive services in a seamless, consistent, and secure manner and that those services are delivered in a customer service oriented and professional manner through a managed change process.
  • Establishes core Information Services standards that are continuously reviewed for consistency, technical merit, and applicability to current customer needs.
  • Identifies appropriate internal controls for department; provides mechanisms to monitor and enforce compliance.
  • Maintains an effective IT governance process and utilizes the IT governance structure to set the overall direction for the IT organization and to determine long-term and annual IT priorities.
  • Works closely with the Associate Vice President for Library Services and Academic Resources to ensure Information Services appropriately supports educational technology solutions.

Technical Performance

  • Understands and implements policies and procedures and maintains an internal control system to ensure that activities and business transactions comply with relevant rules, policies, and regulations.
  • Regularly reviews and evaluates the quality of services, daily operations, and support systems and implements strategies to improve services and programs.
  • Stays abreast of current issues in the information technology, health care, research, and academic medicine fields and applies this knowledge where appropriate.
  • Proactively recognizes issues and problems and takes the initiative to resolve using good judgment, creativity, and appropriate resources.
  • Develops operational metrics to assess operational effectiveness and tracks progress in achieving tactical and strategic goals.
  • Ensures a well-maintained information technology infrastructure.

Administrative Supervisory

  • Sets the mission and vision of the IT organization to foster a business and service-oriented culture and mindset.
  • Develops and maintains an IT workforce with the appropriate mix of business knowledge, health care knowledge, technical skills and competencies that balance the needs between growing the business and ensuring the core IT functions are reliable, stable and efficient.
  • Oversees Information Services' divisions including Clinical Information Systems, Administrative Information Systems, Correctional Managed Care Technical Operations, Business Intelligence and Data Administration, Voice, Network & Video Services, Technical Services, Operational Security, Client Services, Administrative Support, and IS Business Operations.
  • Coordinates and participates in information technology related procurement activities such as search committees, interviews, RFI's, RFP's, and contracts for various technical resources, applications, and staff, as required.
  • Manages the Information Services operating, service center, and capital budgets totaling approximately $100M. Manages a staff of approximately 340.
  • Assumes responsibility for his or her work as well as that produced by the department and ensures that work is completed effectively and in a timely fashion.
  • Assesses the capabilities of staff members and provides needed guidance, information, and mentorship.
  • Fosters an environment that values diversity, equity and inclusion and sustains multiculturalism.
  • Evaluates staffing levels, develops projections, and assigns resources to meet operational needs.
  • Provides fiscal management, ensuring responsible budget allocations and expenditures.
  • Designs, implements, and provides management oversight for all IT disaster recovery and business continuity plans. Is a key contributor to institutional emergency preparedness.
  • Initiates, develops, and supports staff development activities.
  • Maintains an awareness of and follows all Institutional Policies and Procedures.

External Relations and Development

  • Serves as the Information Resources Manager (IRM) for the Institution. The Information Resources Manager (IRM) ensures that integrated information resources (IR) are acquired appropriately, implemented effectively, are secure, and are compliant with federal and state law and agency policies.
  • Ensures UTMB is represented on the Lonestar Education and Research Network (LEARN) board of directors.
  • Maintains effective contacts with UTMB personnel at the appropriate levels and obtains the cooperation of other personnel throughout the institution in completing work.
  • Represents UTMB's Information Services' office to UT System, other UT components, outside agencies, and state and national organizations.
  • Has a clear understanding of the mission and vision of the institution and is knowledgeable about the institution's operations and services.
  • Demonstrates ability to develop, present, and gain approval for ideas.

Strategic Planning

  • Within a framework of collaboration that includes broad-based input, develops and implements the institutional information technology strategies and plans.
  • Contributes to and ensures IT plans align with the Institutional strategic plan and mission-area operating plans.

Personal and Professional

  • Inspires confidence and respect from institutional leadership, faculty, staff, and other contacts within the institution.
  • Uses tact in relationships with associates and others within the institution.
  • Demonstrates a positive, professional attitude.
  • Assumes active roles in professional organizations, and seeks leadership positions, when appropriate.
  • Enhances skills and knowledge by maintaining an active personal continuing education program.

Cybersecurity, Audit, and Compliance

  • Responsible for all aspects of operational information security. Works closely with the Associate Vice President for Information Security to ensure that information resources are well protected.
  • Is a key contributor to information security strategy and ensures a strong information security posture for the enterprise.
  • Maintains a broad understanding information security risks, current threats, and key initiatives required to mitigate and/or eliminate those risks and/or threats. Ensures all key vulnerabilities are addressed timely.
  • Is the primary Audit and Compliance liaison for Information Services.
  • Is familiar with HIPAA and FERPA and the appropriate general controls to ensure compliance with each.


  • Master's degree in Computer Science, Business, Finance or related field.
  • At least 10 years of relevant work experience, with a minimum of 5 years in a senior management position leading significant organizations, departments, or departmental subdivisions.


  • Managerial experience with overseeing large budgets, customer needs analysis, and a large project portfolio.
  • Able to work well with people and communicate to a variety of technical backgrounds.
  • Healthcare, research, education, and business knowledge as it relates to information technology.
  • Demonstrated ability to develop and execute a strategic people plan that ensures that the right people are in the right roles at the right time and that employees are highly engaged and satisfied.
  • Exceptional leadership skills with the ability to develop and communicate an IT vision that inspires and motivates IT staff and aligns to the business strategy.
  • Ability to instill confidence in the business and demonstrate the business value of IT.
  • Effective influencing and negotiation skills in an environment with multiple customers and where resources may not be in direct control of this role.
  • Excellent analytical, strategic conceptual thinking, strategic planning and execution skills.
  • Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units.
  • Excellent verbal and written communication skills, including the ability to explain digital concepts and technologies to business leaders, and business concepts to the IT workforce.


UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.


Keywords: University of Texas Medical Branch, Galveston , Vice President and Chief Information Officer, Other , Galveston, Texas

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