Voice Ops - Customer Service Representitive (31653)

Company: University of Texas Medical Branch
Location: Galveston
Posted on: October 14, 2020

Job Description:

This person will be the first point of contact for customers (UTMB users) calling to request a new telephone or changes to their telephone environment including the following tasks:

First point of contact for customers: Requesting new phones or telecom services

Requesting individual cable pulls and activations

Requesting moves/adds/changes of telephones and other telecom services

Requesting information about billing

This person should be familiar with the following technologies and tasks:

Avaya, NEC, and Skype for Business communication platforms

Basic telephony knowledge and terms

Microsoft Windows and general PC operations

Basic networking knowledge a plus

Experience with Microsoft Office Suite including Excel and Word

6 months experience general data entry

Works well in a team-oriented environment but able to work independently as needed.

Highly organized with an emphasis on detail.

Telecommunications knowledge is a plus

Must be able to provide great customer service

Minimum Requirements:

High School Diploma or GED, plus 1 year experience.

UTMB HealthCare Systems (HCSS) strives to provide equal opportunity employment without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or veteran status. HCSS takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities. HCSS is the official internal float pool for clinical and non-clinical services for UTMB and its associated facilities in Galveston and the surrounding areas.

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Keywords: University of Texas Medical Branch, Galveston , Voice Ops - Customer Service Representitive (31653), Other , Galveston, Texas