Patient Services Specialist I - Breast Imaging (up to 19 hours per week) - 69598
Company: University of Texas Medical Branch
Posted on: March 19, 2020
Bachelor's Degree and no experience or High School or equivalent
and 2 years customer service and/or clerical experience.Job
Description:The Patient Services Specialist I creates a positive
patient experience by consistently exceeding expectations in
customer service and patient care, by coordinating clerical and
medical activities of a healthcare team, patient registration
activities, and facilitating access to UTMB services for new and
$15.38 to $23.07 per hour for up to 19.99 hours per month, with no
Specific Job Related Duties
ESSENTIAL JOB FUNCTIONS:
--- Provides high level customer service in all interactions with
internal and external customers.
--- Provides direct, professional, and knowledgeable interactions
with patients, physicians, referral sources, and the treatment
--- Answers calls accurately and with exceptional customer service
at all times.
--- Ensures caller's needs are met and accurate information is
--- Ensures calls are documented and triaged appropriately ensuring
patient satisfaction and patient safety.
--- Completes telephone encounter process if appropriate.
--- Acts as patient advocate and liaisons with various departments
to meet mutual goals.
--- Maintains patient confidentiality regarding access to patient
and other clinical information via email, computer, fax and
--- Addresses concerns of patients, provides service recovery, and
escalates issues as needed.
--- Applies the policies of the clinical entity to schedule
--- Coordinates financial counseling for day surgery
--- Completes reminder calls to patients for scheduled
--- Educates patient/responsible parties regarding billing process
and any additional financial responsibilities including third party
--- Provides out-of pocket cost estimates to patients
--- Counsels patients about unpaid bills.
--- Obtains future appointments at time of service for clinic
follow-up, referrals, and ancillary services.
--- Arrives patients and prepares paperwork/chart for visit.
--- Appropriately receipts all monies collected, tokens
distributed, and deferments authorized.
--- Verifies, ensures eligibility, and pre-registers patients by
obtaining patient demographics and third party coverage(s) at every
--- Obtains and documents information required for third party
--- Ensures compliance with Medicare and third party coverage.
--- Communicates with patient, referral source, UTMB physician and
clinical staff regarding any obstacle to access or
--- Fully dispositions each patient within the designated
--- Adheres to internal controls established for department.
MARGINAL OR PERIODIC JOB FUNCTIONS:
--- Performs related duties as required.
--- Reads all OSA Announcements and relevant communications
relating to job duties.
--- Successfully completes competency based training and testing on
an annual basis.
--- Prioritizes and completes all work in an accurate, effective
and efficient manner.
--- Locks office and secures files containing money or confidential
information when away from workstation. Properly disposes of
printed patient information, logs off computer when leaving
workstation and keeps passwords confidential.
--- Participates in team meetings/activities and supports the
philosophy and goals of the team/department.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without
regard to race, color, national origin, sex, age, religion,
disability, sexual orientation, gender identity or expression,
genetic information or veteran status. As a VEVRAA Federal
Contractor, UTMB Health takes affirmative action to hire and
advance women, minorities, protected veterans and individuals with
Req id: 69598
Keywords: University of Texas Medical Branch, Galveston , Patient Services Specialist I - Breast Imaging (up to 19 hours per week) - 69598, Other , Galveston, Texas
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