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SW/App/Cloud Technology Support Manager

Company: Accenture
Location: Houston
Posted on: July 9, 2024

Job Description:

SW/App/Cloud Technology Support Manager (Accenture LLP; Houston, TX): Accenture LLP has multiple openings for the position of SW/App/Cloud Technology Support Manager in Houston, TX, and the job duties are as follows:

  • Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution.
  • Drive incident, issue and outage management, investigation, and restoration.
  • Monitor systems and trends to prevent occurrence of incidents, problems, errors, and improve overall performance.
  • Schedule, track, and facilitate acceptance of changes to the production environments by using the applicable processes.
  • Operate IT production services according to Service Level Agreements (SLAs).
  • Provide operational support, ensuring production systems and devices are online and available.
  • Identify and assess complex problems, and create solutions that require in-depth evaluation of variable factors to be implemented by the team.
  • Act independently to determine methods and procedures on new assignments.
  • Make decisions that impact the team through regular consultation with senior management.
  • Adhere to strategic direction set by senior management.


    Must have a bachelor's degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, Commerce, Business Administration, Management Information Systems, or a related field, plus 5 years of progressive post-baccalaureate experience in the IT industry.

    Must have 4 years of experience in each of the following:

    • Implementing and managing Cloud infrastructure, including Public, Private, Hybrid, Converged and Hyper-converged cloud platforms;
    • Working in IaaS, PaaS, and SaaS models to advocate to client with modern and secure solutions;
    • Building technical applications, including integrating multi-platform client systems and technical architecture blueprints; and
    • Managing Windows and Linux Server Virtualization in hybrid cloud model by utilizing VMware, VxRail, VxBlock, PowerFlex, Nutanix and Public Cloud platforms.

      Must have 2 years of experience in each of the following:

      • Infrastructure Architecture on Azure Cloud, Networking, Security, Automation, and migrating servers from On-prem data center to Microsoft Azure and AWS Cloud;
      • Deploying and managing cloud resources and services in AWS and Azure Cloud;
      • Utilizing Agile, IaC and DevOps for Automation and Optimization process;
      • Utilizing ITIL process, Identity and Access management, disaster and cyber recovery, data protection and encryption technology; and
      • Supporting mining, oil, and gas industry clients.

        Must have willingness and ability to travel domestically approximately 50% of the time to meet client needs.

        To apply, please click the 'APPLY' button.



        What We Believe

        We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

        Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here

        Equal Employment Opportunity Statement

        Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

        All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

        Accenture is committed to providing veteran employment opportunities to our service men and women.

        For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement .

        Requesting An Accommodation

        Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

        If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

        Other Employment Statements

        Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

        Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

        Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

        The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Keywords: Accenture, Galveston , SW/App/Cloud Technology Support Manager, IT / Software / Systems , Houston, Texas

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