Palo Alto Technical Support Engineer III (Galveston)
Company: Arrow Electronics
Location: Galveston
Posted on: April 9, 2021
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Job Description:
Position: Palo Alto Technical Support Engineer III Job
Description: What You ll Be Doing * Provide Technical Support to
customers and partners * Provide configurations, troubleshooting
and best practices to customers * Managing support cases to ensure
issues are recorded, tracked, resolved, and follow-ups are done in
a timely manner * Provide fault isolation and root cause analysis
for technical issues * Publish Technical Support Bulletins and
other technical documentation in the Knowledge Base * Review of
technical documentation for training materials, technical marketing
collateral, manuals, troubleshooting guides, etc. * Participation
in on-call duties What We Are Looking For * Excellent written and
verbal communication skills * Palo Alto experience a must * Fluent
knowledge of English. Knowledge of any other major European
language will be an advantage * Previous experience in a Technical
Support environment is required * Strong knowledge of TCP/IP *
Solid understanding and hands-on experience in Routing & Switching
(OSPF / BGP / VLAN / STP etc) * Strong experience with Security
(IPSEC / SSL-VPN / NAT / GRE) * Experience with Layer 7 application
protocols (DNS, DHCP, FTP, HTTP/HTTPS) is a strong advantage *
Experience with Cisco security products, Checkpoint, Juniper ,
Fortinet is a plus. * Experience with Authentication Protocols is a
plus (Radius /TACACS) * Strong ability to independently debug
broad, complex, and unique networks with mixed media and protocols
is required What s In It For You At Arrow, we recognize that
financial rewards and great benefits are important aspects of an
ideal job. That s why we offer competitive financial compensation,
including various compensation plans, and a solid benefits package.
* Medical, Dental, Vision Insurance * 401k, With Matching
Contributions * Generous Paid Time Off * Health Savings Account
(HSA)/Health Reimbursement Account (HRA) Options * Growth
Opportunities * Short-Term/Long-Term Disability Insurance * And
more! Location: US-GA-Georgia (Remote Employees) Time Type: Full
time Job Category: Sales EEO Statement: Arrow is an equal
opportunity employer. All applicants will be considered for
employment without attention to race, color, religion, gender,
sexual orientation, gender identity, national origin, veteran or
disability status. (Arrow EEO/AAP policy) Associated topics:
compound, corrosion, dental, glass, material, material engineer,
metallographer, plastics, polyurethane, welding
Keywords: Arrow Electronics, Galveston , Palo Alto Technical Support Engineer III (Galveston), IT / Software / Systems , Galveston, Texas
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