Front Office Manager

Company: ZHEJIANG BLOSSOM TOURISM GROUP HOUS
Location: Houston
Posted on: February 26, 2026

Job Description:

Job Description Job Description We are a Hilton four-star hotel seeking an experienced and service-oriented Front Office Manager to lead front desk operations and deliver exceptional guest experiences in accordance with Hilton brand standards. Key Responsibilities Manage daily Front Office operations, including Front Desk and Guest Services Ensure consistent delivery of Hilton brand standards and service excellence Lead, train, coach, and motivate the Front Office team Oversee scheduling, payroll review, and labor cost control Handle guest concerns, service recovery, and VIP arrivals Collaborate closely with Housekeeping, Sales, and Revenue teams Monitor guest satisfaction scores and implement service improvements Qualifications 2 years of Front Office management experience in a full-service or four-star hotel Hilton brand or system experience preferred Strong leadership, communication, and problem-solving skills Excellent customer service mindset and attention to detail Ability to work flexible schedules, including weekends and holidays

Keywords: ZHEJIANG BLOSSOM TOURISM GROUP HOUS, Galveston , Front Office Manager, Hospitality & Tourism , Houston, Texas