Restaurant Servers-AM PM Hilton

Company: Landry's
Location: Galveston
Posted on: September 18, 2022

Job Description:

Job Description

The Restaurant Server at the Galveston Island Hilton is responsible for providing the highest quality of service to guests in an attentive, courteous and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

Qualification Standards

Education & Experience:

• High School Diploma or equivalent and/or experience in a hotel or a related field preferred.
  Physical requirements:
  
  • Flexible and long hours sometimes required.
  • Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Must be able to maneuver throughout the dining area while carrying full trays of food & beverage.
    Mental Requirements:
    
    • Must be able to convey information and ideas clearly.
    • Must be able to evaluate and select among alternative courses of action quickly and accurately.
    • Must be able to multi task.
    • Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
    • Must routinely meet deadlines.
    • Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
    • Must be able to work with and understand financial information and data, and basic arithmetic functions.
      
      Duties & Functions
      
      Essential:
      
      • Approach all encounters with associates in an attentive, friendly, courteous and service-oriented manner.
      • Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
      • Maintain a high standard of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
      • Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
      • Maintain a warm and friendly demeanor at all times.
      • Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
      • Ensure compliance of all policies and Code of Conduct as specified in the Associate Handbook.
      • Be familiar with the organization of the Restaurant (s), lounges, and Room Service and know the function of each job position.
      • Have a thorough knowledge of menus and current specials in applicable outlets.
      • Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
      • Pre-bus all tables removing spoiled dishes after each course.
      • Be familiar with the operation of the P.O.S. system.
      • Perform cashiering functions by closing checks and preparing end of shift paperwork.
      • Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
      • Ensure that tables and side stands are kept stocked, tidy and clean.
      • Keep all beverages at least - full (coffee, tea, soda, water and lemonade).
      • Breakdown trays of soiled dishes and linen in the dish room according to established standards.
      • Answer the telephone according to standards.
      • Consistently upsell food, beverage and promotional items to guests.
      • Be familiar with fire extinguishers, locations and know how to use them.
      • Receive and deliver food and beverage orders and collect payment.
        Marginal:
        
        • Attend meetings/training as required by management.
        • Perform other duties as requested from management.

Keywords: Landry's, Galveston , Restaurant Servers-AM PM Hilton, Hospitality & Tourism , Galveston, Texas