Guest Service Manager
Company: Holiday Inn Express & Suites Galveston Beach
Location: Galveston
Posted on: June 25, 2022
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Job Description:
Summary
A Guest Service Manager supervises the Front Office Team to ensure
that Team Members are prepared and well-informed to deliver our
Guests an exceptional experience from check-in through
check-out.
Essential Duties and Responsibilities include the following. Other
duties may be assigned.
Oversee the entire Front Office operation to maintain high
standards
Evaluate levels of Guest satisfaction and monitor trends, with a
focus on continuous improvement
Ensure regular and VIP Guests are recognized and that the Front
Office department operates with a sales attitude and promotes the
hotel brand's loyalty scheme
Maximize room occupancy at best rates and use up-selling techniques
to promote hotel services and facilities
Set departmental objectives, work schedules, budgets, policies, and
procedures
Monitor the appearance, standards, and performance of the Front
Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products,
services, pricing and policies, as well as knowledge of the local
area, and are continuously trained to learn and understand policies
and practices
Maintain good communication and working relationships with all
hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies
and procedures
Recruit, manage, train and develop the Front Office team
Comply with hotel security, fire regulations and all health and
safety legislation
Act in accordance with policies and procedures when working with
front of house equipment and property management systems
Assist with other departments, as necessary
Supervisory Responsibilities
This job supervises all Front Office personnel.
Keywords: Holiday Inn Express & Suites Galveston Beach, Galveston , Guest Service Manager, Hospitality & Tourism , Galveston, Texas
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