Reservations Agent (Galveston)

Company: Texas State Job Bank
Location: Galveston
Posted on: April 5, 2021

Job Description:

Handle individual phone reservationsGreet prospective guests in a friendly manner using clear, verbal communicationInput and retrieve dates using knowledge of the computer reservations systemAssign reservations based on guest preferences and availabilityProvide accurate and prompt information regarding availabilityAssist Reservation Manager on any project neededHandle complaints in a tactful manner and negotiate resolutionsAnswer questions regarding hotel facilities and services, local attractions, directions, etc.Send confirmation and hotel information packets upon guest requestsEven out room types as neededCharge 48 hour deposits in a timely mannerAccept and review third party reservationsFollow the reservations department checklistCross sell the Moody Gardens Attractions and the Moody Gardens Golf CourseAny and all other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody GardensHigh School diplomaCall center experience preferredMust be reliable and responsibleComputer literate preferredElegant phone voice preferredmultitasking skills preferredIndividual should be well organized, possess excellent written and oral communication skills, work well under pressure, and utilize a friendly and courteous mannerMust be able to sit for long periods of timeAbility to work in a confined space

Keywords: Texas State Job Bank, Galveston , Reservations Agent (Galveston), Hospitality & Tourism , Galveston, Texas