Voice Ops - Customer Service Representitive (31653)

Company: University of Texas Medical Branch
Location: Galveston
Posted on: September 13, 2020

Job Description:

This person will be the first point of contact for customers (UTMB users) calling to request a new telephone or changes to their telephone environment including the following tasks:

• First point of contact for customers:
  • Requesting new phones or telecom services
  • Requesting individual cable pulls and activations
  • Requesting moves/adds/changes of telephones and other telecom services
  • Requesting information about billing This person should be familiar with the following technologies and tasks:
    • Avaya, NEC, and Skype for Business communication platforms
    • Basic telephony knowledge and terms
    • Microsoft Windows and general PC operations
    • Basic networking knowledge a plus
    • Experience with Microsoft Office Suite including Excel and Word
    • 6 months experience general data entry
    • Works well in a team-oriented environment but able to work independently as needed.
    • Highly organized with an emphasis on detail.
    • Telecommunications knowledge is a plus
    • Must be able to provide great customer service --Minimum Requirements:High School Diploma or GED, plus 1 year experience.--
      
      UTMB HealthCare Systems (HCSS) strives to provide equal opportunity employment without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or veteran status. HCSS takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities. HCSS is the official internal float pool for clinical and non-clinical services for UTMB and its associated facilities in Galveston and the surrounding areas.

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