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Assistant Manager I

Company: West Marine
Location: Galveston
Posted on: September 22, 2022

Job Description:


Under limited supervision, achieves the sales goal of the business unit through assisting in planning, coordinating and managing all operations of the store. These operations include: ensuring excellent customer service, meeting and exceeding the store's annual sales goal, inventory shrinkage and high quality of work life results. They will supervise work of subordinate associates. They will perform related supervisory and professional work as required. This position reports to the Store/General Manager.

Essential Job Functions:

  • Assisting associates with executing the plan of meeting or exceed the store's annual sales goal.
  • Acknowledge and greet customers that are within a close (ten-foot) radius or ten seconds of arriving where the associate is working.
  • Leading by example, greet customers, engage them in conversation to determine their boating needs, provide product knowledge to customers and suggestively sell items and additional services that they may not have anticipated they will need.
  • Actively participate in all programs and procedures that drive sales.
  • Treat associates, customers and vendors better than they expect.
  • Achieve excellent customer service. Resolve customer concerns and complaints in a timely and gracious manner.
  • Assist with hiring, coaching, training and disciplining store associates.
  • Assist with scheduling associates effectively to ensure maximum floor coverage for excellent customer service and achieving store sales within the store's payroll budget.
  • Ensure the store is neat, clean and organized throughout each business day.
  • Acknowledge by signature that weekly "Store Bulletin" has been read and posted for other associates to read. (Store Information flyer.)
  • Assist with communication, coaching and training of store associates on important information about products, sales techniques, company policies and guidelines or any other important issues.
  • Suggest usage of West Marine promotional programs and services with each applicable sale.
  • Help ensure payroll is processed correctly and on time.
  • Verify Asset Protection standards are met all the time.
  • Achieve a store audit score of 80% or better.
  • Work with associates to achieve a high 'Matinee Review" score through excellent customer service, product knowledge and follow through.
  • Know what products are currently on sale or in promotion and have them displayed properly for sale by the start date.

    Additional Job Functions:
    • Participate in store opening and store closing duties.
    • Correctly handle all register transactions.
    • Answer the telephone within three rings.
    • Have the ability to wear and communicate through a headset.
    • Receive and display product shipments on store retail shelves within twenty-four hours of delivery.
    • Performs related duties as required.

Keywords: West Marine, Galveston , Assistant Manager I, Executive , Galveston, Texas

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