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Director of Operations Rooms Division

Company: Holiday Inn Express & Suites Galveston Beach
Location: Galveston
Posted on: June 25, 2022

Job Description:


Summary

Director of Operations - Rooms Division provides guidance and leadership to the rooms division, ensuring consistent compliance with hotel policies and quality guest service while maximizing departmental profits. Ensures all safety procedures are adhered to, and appropriate policies and procedures are followed. Ensure prompt and courteous service to guests, and to ensure that all guest experiences are distinctively supreme.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Implement and manage hotel's daily quality process including goal communication, associate improvement, and compliance company standards of product and performance, service recovery and problem resolution.

Maintain overall physical condition of the Hotel cleanliness, repairs and maintenance.

Select, interview, train, supervise, schedule, develop, and discipline, housekeeping and maintenance employees.

Conduct performance appraisals, and counsel staff according on policies and procedure.

Coordinate with GM in the repair and maintenance program as it relates to guest rooms and public areas.

Observe and expedite all Health, Safety and Fire Regulations

Assign and instruct rooms division department managers in details of work.

Monitor hotel occupancy and make staffing adjustments accordingly.

Supervise and review cost and inventory controls

Review security logs daily for significant incidents, and coordinate with department heads all enforcement of policy and/or improvements in service needed

Prepare forecast expenses and actual results for the rooms division revenue and expenses.

Monitor payroll hours and reports and complete reports (i.e., forecasts, annual budgets, plans and action, etc.)

Demonstrate positive leadership characteristics that inspire staff to meet and exceed standards, and promote team member empowerment.

Attends, as well as schedules and conducts departmental meetings.

Perform in the capacity of any position supervised to include cross training.

Reports all unsafe conditions immediately and keep work area neat and organized.

Any other tasks assigned by General Manager

Must maintain a good working relationship with other departments, team members and guests.

Supervisory Responsibilities

Supervise housekeeping and engineering staff with direct supervision of housekeeping managers and assistant housekeeping managers.

Keywords: Holiday Inn Express & Suites Galveston Beach, Galveston , Director of Operations Rooms Division, Executive , Galveston, Texas

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