Director of Operations Rooms Division
Company: Holiday Inn Express & Suites Galveston Beach
Posted on: June 25, 2022
Director of Operations - Rooms Division provides guidance and
leadership to the rooms division, ensuring consistent compliance
with hotel policies and quality guest service while maximizing
departmental profits. Ensures all safety procedures are adhered to,
and appropriate policies and procedures are followed. Ensure prompt
and courteous service to guests, and to ensure that all guest
experiences are distinctively supreme.
Essential Duties and Responsibilities include the following. Other
duties may be assigned.
Implement and manage hotel's daily quality process including goal
communication, associate improvement, and compliance company
standards of product and performance, service recovery and problem
Maintain overall physical condition of the Hotel cleanliness,
repairs and maintenance.
Select, interview, train, supervise, schedule, develop, and
discipline, housekeeping and maintenance employees.
Conduct performance appraisals, and counsel staff according on
policies and procedure.
Coordinate with GM in the repair and maintenance program as it
relates to guest rooms and public areas.
Observe and expedite all Health, Safety and Fire Regulations
Assign and instruct rooms division department managers in details
Monitor hotel occupancy and make staffing adjustments
Supervise and review cost and inventory controls
Review security logs daily for significant incidents, and
coordinate with department heads all enforcement of policy and/or
improvements in service needed
Prepare forecast expenses and actual results for the rooms division
revenue and expenses.
Monitor payroll hours and reports and complete reports (i.e.,
forecasts, annual budgets, plans and action, etc.)
Demonstrate positive leadership characteristics that inspire staff
to meet and exceed standards, and promote team member
Attends, as well as schedules and conducts departmental
Perform in the capacity of any position supervised to include cross
Reports all unsafe conditions immediately and keep work area neat
Any other tasks assigned by General Manager
Must maintain a good working relationship with other departments,
team members and guests.
Supervise housekeeping and engineering staff with direct
supervision of housekeeping managers and assistant housekeeping
Keywords: Holiday Inn Express & Suites Galveston Beach, Galveston , Director of Operations Rooms Division, Executive , Galveston, Texas
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